Affordability: Business Extension Service understands the challenges of operating in a tough economy and offers
economical à la carte packages that include just the services your business requires. Our prices are
straightforward and do not contain the hidden fees-such as operator "wrap up" time- often found in
competing answering services. For approximately the cost of a single appointment, BES around-the-
clock reception is well worth it!
Quality: Business Extension Service takes customer service seriously. We want every caller to feel they get
personalized, quality service. Every agent at Business Extension Service is nationally certified as a
customer service agent through a world renowned organization: ATSI. Additionally, each operator is
screened prior to interviewing for personality, empathy & compassion, traits that cannot be taught.
Ease of Use: Be involved as little or as much as you want. Fill out our short form and we can do the rest or give us a
contact person and we will work with them as much as you want. We are available to answer your
phones 24 / 7 / 365, not just “after hours”; use us as needed to free up your time. All you need to do
is forward your phones and let us do the rest!
Healthcare: The medical industry is increasingly more complex and growing every day. We offer unique, creative
HIPAA compliant solutions to your clinic’s needs. A large portion of our clients are in the medical field;
we understand your needs and are familiar with medical terms and the urgency of your client’s calls.
Your clients are our clients.
End of Life Care: Losing a loved one is not easy. Your company helps make this transition easier by providing
compassionate and empathic care. We train our operators to handle these calls with special care and
understand the challenges your client is facing. Our goal is to give the same tender service you provide
resulting in a positive experience with the answering service.
Professional Services: Your clients expect a high level of service and professionalism from your company. We will extend this
same level of service to your customers. Our screening process and quality check ensures only the
best are hired at Business Extension Service. We will serve your clients well!
Small Business: Quality Customer Service is crucial to all businesses, but none more than a small business. Your
customers will love the personal care they get when speaking to our agents. We can handle general
questions, scheduling and anything else you need to run your company more efficiently.!
Contractors: Hate being interrupted by phone calls? Let us handle your calls. We can deliver your messages any
convenient way for you: text message, email, fax, using our web portal or by calling in. You get to
focus on your work uninterrupted, while your clients still get sterling customer service.
Direct Marketing: Let your sales team focus on what they do best: making sales. Use our service to capture leads. We
can send leads to your team, even upload them directly into your CRM. Make selling easier with
Business Extension Service!
Telephone Hotline: Helping those in need is close to our heart at Business Extension Service. We provide compassionate
care to callers from all walks of life. We can handle your calls in the manner you determine best:
speak to the caller on your behalf, or collect basic information and patch to your staff.
Entertainment: Don’t miss a single call or opportunity 24 hours per day, 7 days per week. We are available all hours,
even weekends and holidays to assist your growing business. You can receive messages instantly
through text message, email or fax so you can respond and secure your sales.
Lead Capture: We will collect pertinent information from your leads: name, number, email, etc. so your sales team
has all the information they need to close sales. This service is included for free with your plan!
Order Processing: Our operators can process orders through your website or collectOur operators can process orders through your website or collect payment information on our own
system for you to process. Make making money easier!
Event Registration: Collecting information for your event attendees is time consuming and we’re happy to help you so
you can focus on the event itself. This service is included for free with your plan!
Appointment Setting: Scheduling can take precious time out of your day to provide service to your clients. We can handle
your scheduling needs using your specifications. We prefer using cloud based schedulicity.com for our
clients. Everybody we’ve introduced this service has been excited to use it.
Voicemail: Yes, we provide voicemail too! Basic single account mailboxes or multi-user boxes. Voicemail
messages can be emailed as mp3 files to your inbox for ease of use!
Elevator Monitoring: immediately contact your staff to alert you of the issue.
Alarm Monitoring: Worried about your facility? In a bad neighborhood? We can take alarm notifications and reach your
staff immediately to resolve and prevent loss.
Surveying / Polling: Looking to collect information from your customers / potential customers? No problem, give them
our number and we’ll conduct the survey for you. This service is included for free with your plan!
Appointment Scheduling: We can use the appointment scheduling software you host on your website or demonstrate our
preferred scheduling software: schedulicity.com.
Shopping Cart: Our operators can enter orders directly into your CRM, preventing double entry and making order
processing easier for you!
“More Info” Contact Form: We can enter caller information directly into your form so you can follow up with them and provide
the service they need..
24 / 7 Live Operator.