We have numerous solutions for those seeking a medical answering service! Our solutions include HIPAA compliant technology for text messaging, emailing, and online message retrieval.
We train our operators extensively on HIPAA Omnibus protocols. This training is an ongoing process as we know that protocols and rules change over time. Training covers The Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), and the Final Omnibus Rule of January 2013.
Some of the features our medical answering service clients love include:
IntelliSite: Online client access to your messages and on call schedule means you can make changes quickly and in real time, ensuring your calls are always handled quickly and effectively. Online access to your messages allows you to retrieve your messages even when you are away from your office, increasing your productivity and client satisfaction.
Many of our medical answering service clients love the ability to edit their own on call schedules in our system, ensuring any last minute changes are known immediately to our virtual receptionists!
Secure Messaging: Our email and text message encryption services mean your office can maintain HIPAA compliance while allowing our virtual receptionists to text and email messages to you.
ePHI is protected by controlling user access rights, requiring unique ID and password authentication, creating a log of all communications to create audit trails, and encrypting at 256-bit SSL. This guarantees quick message delivery and convenience while not compromising reliability or the integrity of your messages. This service is available on most platforms, including iOS, Android, and Blackberry!
Please contact an Account Executive today for a qu0te or to learn more about our medical answering service solutions! You can use the form below, or call us at 800-628-7470.Not Sure Where to Start?